NYSEG Responds to Outages Following Severe Thunderstorms - 8 p.m.

7/20/17 at 8 p.m.

  • Stay away from downed power lines
  • Even lines that appear dead can be dangerous.
  • NYSEG customers should call 800.572.1131 to report any downed power lines      

NYSEG Responds to Outages Following Severe Thunderstorms

BINGHAMTON, NEW YORK  July 20, 2017  As of 8 p.m. NYSEG, a subsidiary of AVANGRID (NYSE: AGR), is working to restore power to approximately 8,000 customers affected by the thunderstorms. At the peak, more than 24,000 customers were without power after the violent storms moved across the state today. NYSEG has nearly 1,000 personnel responding to some of the hardest hit areas in Allegany, Chemung, Chenango, Erie, Ontario, Schuyler, Seneca, Steuben, Tioga, and Tompkins counties. The company quickly mobilized local crews to the affected areas to determine the extent of the damage. NYSEG also called in additional resources and assistance from neighboring companies and contractors including National Grid.

Crews are working to cut power to any downed lines as the first priority for public safety. They will then remove trees and repair damaged lines and equipment as they work to restore power to customers.

Crews and contractors must first identify the damage and equipment in need of repair in order to provide the most accurate estimated restoration time. Crews will work through the night on the damage assessment process. Information about restoration times will be provided on www.nyseg.com as soon as they become available.

NYSEG encourages customers to sign up for Outage Alerts to receive updates automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area.  This information is also available online at NYSEG Outage alert.

Power Restoration Priorities

NYSEG's first priority is to respond to reports of downed power lines to keep the public safe. (NYSEG customers are asked to call 800.572.1131 to report downed wires.) Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.
  • Develop a detailed restoration plan.
  • Make repairs as safely and quickly as possible. 


NYSEG offers the following reminders:


Stay Away From Downed Wires

  • Stay at least 20 feet from a downed power line.
  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don't run or stride.
  • NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
  • To report a power interruption, contact NYSEG at 800.572.1131.
  • Don't use a natural gas or propane range to heat your home.
  • Never use outdoor grills or stoves inside.
  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Safety After a Storm

  • Stay out of flooded or damp basements or other areas if water is in contact with outlets, a furnace or any electrically operated appliance that is energized. The water or moisture may conduct electricity. Contact may cause serious or fatal injury.
  • You may have tree debris in your yard following a storm. Wait until power line repairs are complete before you begin your storm cleanup.
  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.
  • Replenish emergency supplies used during the storm.
  • Additional storm safety information is available at nyseg.com (click on Outage Central and then on Storm Safety).


  • How do I report an outage?  
  • What should I do to prepare for a storm?  
  • How do I find out when my power will be restored?  
  • How does NYSEG restore power?