FAQs

• What options do I have to pay my bill?  

  What options do I have to pay my bill?

  Payment Options

  We offer you several ways to pay your bill:

  • Receive and pay your NYSEG bill online through our eBill service or through your own online billing provider.

  • Use AutoPay (electronic funds transfer). With AutoPay, we’ll automatically deduct your payment from your checking account on the date indicated on the bill (approximately 23 days after we mail your bill each month). To sign up, visit  NYSEG.com, Enroll in AutoPay or complete the form on the back of your bill payment stub.

  • Make a single electronic payment through our ePayment service at nyseg.com  or by calling us at 800.572.1111 (and still receive paper bills). Go paper- and worry-free by combining AutoPay and eBill, our online billing service.

  • Mail your payment to NYSEG, P.O. Box 847812, Boston, MA 02284-7812

  • Use our self-service kiosks available at our walk-in offices. They accept cash, credit cards and check transactions. Pay In Person

  • Bring your payment to one of our approved pay agents (nearly 1,100 supermarkets or other businesses) – and any Walmart and K-Mart location nationwide – and it will post to your NYSEG account the next business day. To find the pay agent nearest you, visit nyseg.com Pay In Person

  • Leave your payment in our drop-box at one of our walk-in offices. Pay In Person

  • Make a credit card payment online or by phone. Pay By Credit Card

  • Pay with an NYSEG gift card, available for purchase at one of our walk-in offices or at nyseg.com Gift Cards

• What is AutoPay?  

  What is AutoPay?

  With AutoPay electronic funds transfer NYSEG will automatically deduct your NYSEG payment from your checking account 23 business days after we mail your bill. The actual date that money will be deducted from your account will be noted on each billing statement you receive from us. Enroll by printing our AutoPay Enrollment Form and mail it to us or fill out the form on the back of your bill.

   

• Can I pay my bill with a credit card?  

  Can I pay my bill with a credit card?

  You can pay your NYSEG bill using a debit or credit card. There is no cost for this service. You will be able to accept or decline the transaction prior to submitting your payment. Please allow up to three days for processing. If you prefer other no-cost payment options, please view our full range of ways to pay your bill here.

• Can I enroll in AutoPay Service?  

  Can I enroll in AutoPay Service?

  If I sign up for NYSEG's eBill service or enroll with another online billing provider, can I also enroll in NYSEG's AutoPay service and have my bill payments automatically deducted from my checking account?

  Yes. If you're already paying your bill online through a billing service provider and want to enroll in NYSEG's AutoPay service, just print our AutoPay Enrollment Form, complete it and mail it to us.