Estimated Restoration Times

We work hard every day to keep the power on. Sometimes powerful storms or other factors can cause power outages. If this happens, we’ll get your power on as quickly and safely as possible - and we will keep you informed!

Your Estimated Time of Restoration (ETR)

If your power goes out we know that accurate restoration times are important to you. Once you’ve reported your outage, there are many factors that we use to determine when power will be restored.

During non-weather event days:

  • We’ll provide an initial estimate of how long it will take our crews to restore your power based on our past performance restoring power in a similar situation.
  • We may use the term “assessing” regarding your outage if we have not yet completed our investigation of repairs that need to be made, but are aware that an outage may be affecting your service.
  • Estimated restoration times may change as our crews evaluate the cause and extent of damage and calculate the time their work will take to safely restore your power. We’ll continue to keep you informed.
  • Sign up for Outage Alerts to receive these updates by text, email or phone.
  • Customers may also find current outage information on our outage list or our outage map.

During severe weather events:

  • We first assess the extent of damage to the electricity delivery system and work with emergency responders on keeping everyone safe - guarding, removing or de-energizing downed wires and clearing inaccessible areas to allow vehicles to enter or exit areas.
  • We predict an estimated time of restoration for large areas of our service territory.
  • We may use the term “assessing” regarding your outage if we have not yet completed our investigation of repairs that need to be made, but are aware that an outage may be affecting your service. 
  • Sign up for Outage Alerts to receive these updates by text, email or phone.
  • Customers may also find current outage information on our outage list or our outage map.
  • We will update outage information as conditions change.

Frequently Asked Questions

FAQs

  • How does NYSEG restore power?  
  • How do I report an outage?  
  • What should I do to prepare for a storm?  
  • How do I find out when my power will be restored?  
  • Do you offer storm assistance?