Our emergency service restoration plan aims to help our crews repair downed lines and restore power to customers within the shortest time possible. While restoring everyone’s power is important, getting critical facilities back on line – places like hospitals and shelters – has to be a priority. Visit How We Restore Power for more information.
The best way to get information about your specific location is to sign up for Outage Alerts. We'll keep you informed with an estimated time of restoration and send updates via text message, email, phone or all three, based on your preference. Log in to your NYSEG account to sign up.