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    If you suspect a natural gas leak or carbon monoxide go outside and call 800.572.1121 – available 24/7.
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Outage and Storm Assistance (24 hours a day, every day)1

For a natural gas emergency or if you smell a natural gas odor, call us at 800.572.1121 or contact 911.

For a life-threatening electricity emergency, call us at 800.572.1131 or contact 911.

To report an electricity outage or get an outage update, access Outage Central.

Submit a claim form damage to customer equipment

Specify the primary nature of your correspondence by selecting the button below; you can also try one of our quick links for more information about each topic.

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FAQs

How do I contact NYSEG for an emergency?
How do I contact NYSEG for an emergency?
If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.572.1131 for electricity outages or trouble.

If you are experiencing a natural gas emergency, or if you smell a natural gas odor, get up, get out and get away! Then immediately call NYSEG at 800.572.1121 or 911 from a safe location.

To report an electricity outage, please call 800.572.1131 or visit Outage Central.
How do I contact NYSEG for non-emergencies?
How do I contact NYSEG for non-emergencies?
Self Service Line: 800.600.2275 (24 hours/7days)

Customer Service: 800.572.1111 (Monday - Friday, 7 a.m. - 7 p.m., excluding holidays)

Payment Arrangements: 888.315.1755

Hearing/Speech impaired (TTY): New York Relay Service - Dial 711

Dig Safe: 811 or 800.962.7962

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Where can I find information about current programs and products?
Where can I find information about current programs and products?
Our online Energy Library has links to frequently requested information for your home. You can also view the current and past issues of EnergyLines, our bill insert newsletter.