NYSEG and RGE Prepare for First Winter Storm of the Season

BINGHAMTON, NY November 15, 2018 — NYSEG and RG&E, subsidiaries of AVANGRID, Inc. (NYSE: AGR), a diversified energy and utility company, are prepared for a storm forecast to bring mixed precipitation and significant snowfall to areas of New York this afternoon and through the overnight hours.

Customers throughout the Companies’ service area are urged to be attentive to weather reports and prepare for the ossibility of service interruptions.

NYSEG’s and RG&E’s storm readiness teams have been preparing and planning for the impacts of the storm, and the company is pre-positioning personnel and equipment to ensure that resources are ready to respond. In addition to company line and tree resources, contract line crews are also ready to respond to outages.

NYSEG and RG&E encourage customers to sign up for Outage Alerts to receive updates throughout the day automatically by phone, text, or email as the company updates the status of any restoration process in their area. This information is also available online at http://www.nyseg.com/Outages/outageinformation.html or http://www.rge.com/Outages/outageinformation.html.

Power Restoration Priorities

NYSEG’s and RG&E’s first priorities are to respond to known incidents of downed power lines to make the situations safe. (NYSEG customers are asked to call 1.800.572.1131 to report downed wires. RG&E customers are asked to call 1.800.743.1701.) Once this vital public safety work is complete, the company will assess the damage to the electricity delivery system and develop a detailed restoration plan. Crews will make repairs as quickly as possible.

NYSEG and RG&E offer customers the following tips to prepare for the storm and stay safe.

Before a storm strikes:

  • Keep battery-operated flashlights and radios on hand, along with supplies of drinking water and non-perishable foods.

  • Make sure that smart phones, tablets, and other mobile devices are fully charged.

During a power interruption:

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

  • To report a power interruption, contact NYSEG at 1.800.572.1131 or RG&E at 1.800.743.1701. Our telephone systems let callers report the problem, help our crews respond quickly and efficiently, and provide customers with power interruption updates.

  • When using an emergency heating source, like a wood stove, fireplace, or kerosene heater, keep fuels away from the flames and be sure to ventilate properly.

  • Never use grills or camp stoves indoors — they can give off dangerous gases.

  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours or longer if you minimize the opening of refrigerator and freezer doors.

  • Turn off or unplug major appliances to avoid overloading circuits when power is restored.

  • Ensure chimneys and flues are not blocked by snowfall.

For customers that plan to install or already have generators:

  • Hire a licensed electrician to install permanent generators and transfer switches.

  • Properly ground all portable generators.

  • Carefully read and observe all instructions in your generator’s operating manual.

  • Never run a generator indoors, or even in an open garage.

  • If your carbon monoxide detector goes off – get out of the building immediately and call 911.

  • Do not store fuel indoors or try to refuel a generator while it’s running.

After power is restored:

  • Turn on appliances and sensitive electronic equipment one at a time to avoid overloading circuits.

  • If a basement or home was flooded, have an electrician check the home before contacting NYSEG and RG&E to have services turned on.

  • Replenish any emergency supplies used during the storm.

NYSEG and RG&E urge customers to avoid downed lines and want to remind drivers to use caution when approaching utility crews. The working conditions are difficult, and the workers appreciate everyone’s consideration for their safety.

Customers can also get the latest updates on storm & restoration efforts on the Companies’ Facebook and Twitter pages.


About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with $31 billion in assets and operations in 24 U.S. states. AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving 3.2 million customers in New York and New England. Avangrid Renewables owns and operates 7.1 gigawatts of electricity capacity, primarily through wind power, with a presence in 22 states across the United States. AVANGRID employs approximately 6,500 people. AVANGRID supports the U.N.’s Sustainable Development Goals, received a Climate Development Project climate score of “A-,” the top score received in the utilities sector, and has been recognized for two consecutive years by Ethical Boardroom as the North American utility with the “best corporate governance practices.” For more information, visit www.avangrid.com.

About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of AVANGRID, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit www.nyseg.com.

Media Contact:

  • Kevin Ortiz

Kevin.Ortiz@avangrid.com

203.499.3496

 

FAQs

  • How do I find out when my power will be restored?  
  • How does NYSEG restore power?  
  • What should I do to prepare for a storm?  
  • How do I report an outage?  
  • Do you offer storm assistance?