Report Electric Outage

In case of an emergency

Electricity emergency

If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.572.1131 for electricity outages or trouble or use our online form.

Natural gas emergency

If you are experiencing a natural gas emergency, or if you smell a natural gas odor, get up, get out and get away! Then immediately call us at 800.572.1121 or 911 from a safe location.

 

Report an electricity outage or get an outage update

Before reporting an electricity outage, take steps to determine if it is our responsibility:

  • Do your neighbors have power?
  • Are the streetlights lit?
  • Are your breakers tripped or fuses blown?
  • Do you have no lights in only one room?

If you answered yes to any of the above, the problem may be with your equipment. Do not report an outage online. If we respond and find that the problem is with your electrical equipment, you will be billed for our service call. Please call us at 800.572.1131 to discuss your electricity outage.

Click "continue" to report your outage or see if we have any updated restoration information for the outage you have already reported.

Continue

FAQs

  • How do I report an outage?  
  • What should I do to prepare for a storm?  
  • How do I find out when my power will be restored?  
  • Do you offer storm assistance?  
  • How does NYSEG restore power?