Please contact the following for shelter information:
211 First Call for Help is available to answer questions and provide available information about food, housing, employment, health care, counseling and more.
Dial 211to speak with a representative or visit 211.org.
You can report a power outage by calling 800.572.1131 or visiting Outage Central. If you have a natural gas emergency, exit the building then call us at 800.572.1121 a safe location.
The best way to get information about your specific location is to sign up for Outage Alerts. We'll keep you informed with an estimated time of restoration and send updates via text message, email, phone or all three, based on your preference. Log in to your NYSEG account to sign up.
You can also view our Outage List or Outage Map for current outage and restoration information.
To learn more about how we determine your restoration time, as well as local, regional and global restoration times, visit Estimated Restoration Times.
Our emergency service restoration plan aims to help our crews repair downed lines and restore power to customers within the shortest time possible. While restoring everyone’s power is important, getting critical facilities back on line – places like hospitals and shelters – has to be a priority. Visit How We Restore Power for more information.
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