FAQs

• Do you offer storm assistance?  

  Do you offer storm assistance?

  Emergency Resources

  Visit our website for outage updates, the latest news releases, and bottled water and dry ice distribution stations.

• What should I do to prepare for a storm?  

  What should I do to prepare for a storm?

  Storm Information

  • Keep flashlights, a battery-powered radio and fresh batteries handy. 
  • Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.) 
  • Keep a supply of non-perishable food and bottled water on hand. 
  • If you have a cell phone, make sure the battery is fully charged. 
  • Contact neighbors to see if their power is off. You may have simply blown a fuse or tripped a circuit breaker.
  • Visit Storm Information for more information and additional storm safety tips.

• How do I report an outage?  

  How do I report an outage?

  Outage Central

  You can report a power outage by calling 800.572.1131 or visiting Outage Central. If you have a natural gas emergency, exit the building then call us at 800.572.1121 a safe location.

   

• How does NYSEG restore power?  

  How does NYSEG restore power?

  How We Restore Power

  Our emergency service restoration plan aims to help our crews repair downed lines and restore power to customers within the shortest time possible. While restoring everyone’s power is important, getting critical facilities back on line – places like hospitals and shelters – has to be a priority. Visit How We Restore Power for more information.

• How does NYSEG restore power?  

  How does NYSEG restore power?

  How We Restore Power

  Our emergency service restoration plan aims to help our crews repair downed lines and restore power to customers within the shortest time possible. While restoring everyone’s power is important, getting critical facilities back on line – places like hospitals and shelters – has to be a priority. Visit How We Restore Power for more information.

• How do I find out when my power will be restored?  

  How do I find out when my power will be restored?

  Outage Information

  Sign up for NYSEG Outage Alerts and you will be notified by text message, email, phone or all three. We'll keep you informed with an estimated time of restoration, and an alert when power is restored. Log in to your online NYSEG account to sign up. You can also visit Outage Central to view estimated restoration times.

• What should I do to prepare for a storm?  

  What should I do to prepare for a storm?

  Storm Information

  • Keep flashlights, a battery-powered radio and fresh batteries handy. 
  • Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.) 
  • Keep a supply of non-perishable food and bottled water on hand. 
  • If you have a cell phone, make sure the battery is fully charged. 
  • Contact neighbors to see if their power is off. You may have simply blown a fuse or tripped a circuit breaker.
  • Visit Storm Information for more information and additional storm safety tips.

• Do you offer storm assistance?  

  Do you offer storm assistance?

  Emergency Resources

  Visit our website for outage updates, the latest news releases, and bottled water and dry ice distribution stations.

• How do I find out when my power will be restored?  

  How do I find out when my power will be restored?

  Outage Information

  Sign up for NYSEG Outage Alerts and you will be notified by text message, email, phone or all three. We'll keep you informed with an estimated time of restoration, and an alert when power is restored. Log in to your online NYSEG account to sign up. You can also visit Outage Central to view estimated restoration times.

• How do I report an outage?  

  How do I report an outage?

  Outage Central

  You can report a power outage by calling 800.572.1131 or visiting Outage Central. If you have a natural gas emergency, exit the building then call us at 800.572.1121 a safe location.