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Dry Ice and Bottled Water Distribution

There are currently no distributions sites open

Dry ice and food storage safety

If you're using dry ice, handle it safely: Safety Instructions

The U.S. Department of Agriculture offers food safety tips should a storm cause your home to lose power: A Consumer's Guide to Food Safety

IN THIS SECTION

Report Or View Outage

Stay Informed

Be Prepared

We're Ready

Quick Links

FAQs

How do I report an outage?
How do I report an outage?
Outage Central

You can report a power outage by calling 800.572.1131 or visiting Outage Central. If you have a natural gas emergency, exit the building then call us at 800.572.1121 a safe location.
How does NYSEG restore power?
How does NYSEG restore power?
How We Restore Power

Our emergency service restoration plan aims to help our crews repair downed lines and restore power to customers within the shortest time possible. While restoring everyone’s power is important, getting critical facilities back on line – places like hospitals and shelters – has to be a priority. Visit How We Restore Power for more information.
What should I do to prepare for a storm?
What should I do to prepare for a storm?
Storm Information
- Keep flashlights, a battery-powered radio and fresh batteries handy.
- Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.)
- Keep a supply of non-perishable food and bottled water on hand.
- If you have a cell phone, make sure the battery is fully charged.
- Contact neighbors to see if their power is off. You may have simply blown a fuse or tripped a circuit breaker.
- Visit Storm Information for more information and additional storm safety tips.
How do I find out when my power will be restored?
How do I find out when my power will be restored?
The best way to get information about your specific location is to sign up for Outage Alerts. We'll keep you informed with an estimated time of restoration and send updates via text message, email, phone or all three, based on your preference. Log in to your NYSEG account to sign up.

You can also view our Outage List or Outage Map for current outage and restoration information.

To learn more about how we determine your restoration time, as well as local, regional and global restoration times, visit Estimated Restoration Times.
Do you offer storm assistance?
Do you offer storm assistance?
Emergency Resources

Visit our website for outage updates, the latest news releases, and bottled water and dry ice distribution stations.