Outage Resources

Outage updates

Storm preparation and safety

NYSEG reminds customers:

  • Stay away from downed power lines. Even lines that appear “dead” can be deadly.
  • If you smell natural gas, get up, get out and get away. Then call us immediately at 800.572.1121or 911 from a safe location. Do not light matches, use any electrical appliances, turn lights on or off, or use the phone at the location of the suspected leak – any of these actions could provide a source of ignition for any natural gas that is present.
  • Storm safety tips
  • If you're using dry ice, handle it safely. Instructions for handling dry ice.
     

Flooding preparation and safety tips

Click for a printable

  • If flooding of a home or business has already occurred or is about to occur, customers should contact us to have electricity and natural gas service turned off. Call us at 800.572.1131 to report electricity emergencies; for natural gas emergencies, call 800.572.1121. Customers should never attempt to turn off electricity and natural gas service.
  • Stay out of flooded basements. Energized wiring or outlets below the water line may pose a hazard; natural gas service in a flooded basement may also pose a danger. 
  • To have electricity service restored once flood waters have receded, print and sign this form  Customers should contact NYSEG (or their electric utility if it is not NYSEG) to discuss specific circumstances; a safety inspection by a certified electrical inspector may be necessary before service can be restored. Someone must be present for service to be turned on, the basement must be free of water and the electrical panel must be clean and free of debris. Customers and contractors should never attempt to turn on electricity service.
  • To have natural gas service restored once flood waters have receded: If the natural gas meter and/or regulator were under water, customers must first contact NYSEG (or their natural gas company if it is not NYSEG). If any natural gas equipment (furnace, boiler, water heater, etc.) has been under water, they need to contact a plumbing and heating contractor to have the equipment checked. Customers can then contact their natural gas company to have service restored. Customers and contractors should never attempt to turn on natural gas service.

Need additional disaster assistance?

Visit the Federal Emergency Management Agency's (FEMA) website.

Weather updates

Visit the national weather service for updated forecasts.

Generator Safety Information

View our Emergency Generator Safetybrochures and Dry Ice for important safety information.

FAQs

  • Do you offer storm assistance?  
  • What should I do to prepare for a storm?  
  • How do I report an outage?  
  • How does NYSEG restore power?  
  • How does NYSEG restore power?  
  • How do I find out when my power will be restored?  
  • What should I do to prepare for a storm?  
  • Do you offer storm assistance?  
  • How do I find out when my power will be restored?  
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