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Gas Leaks
If you suspect a natural gas leak, get up, get out, and get away! Then call NYSEG immediately at 800.572.1121 or 911 from a safe location.
We will respond quickly to ensure that you and your family are safe.
- Do not smoke or operate electrical switches or appliances. These items may produce a spark that might ignite the natural gas and cause an explosion.
- Do not assume someone else will report the condition.
- Provide the exact location, including cross streets.
- Let us know if sewer construction or digging activities are going on in the area.
Use your senses to detect gas leaks.
A natural gas leak is usually recognized by smell, sight, or sound. Remember, if you smell natural gas, get up, get out and call us immediately from a neighbor’s phone.
- Smell
Natural gas is colorless and odorless. For your safety, a distinctive sulfur-like odor, similar to rotten eggs, is added so that you’ll recognize it quickly. Not all transmission lines are odorized. - Sight
You may see a white cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying for no apparent reason. - Sound
You may hear an unusual noise like roaring, hissing, or whistling.
Important natural gas safety information:
- Smell Natural Gas?
- Natural Gas Safety Sheet
- Nosey Suspect a Leak Video (English)
- Nosey Suspect a Leak Video (Spanish)
- Nosey Call Before You Dig Video (English)
- Nosey Call Before You Dig Video (Spanish)