Call Before You Dig

A reminder from NYSEG to call 8-1-1 to get utilities marked before work begins

BINGHAMTON, New York — June 18, 2020 — NYSEG, a subsidiary of AVANGRID Inc., today reminded contractors and homeowners to have underground utilities marked before digging – this is essential to protect themselves and others from injury and to prevent damage to underground utility lines. Remember to contact Dig Safely New York by calling 811 at least two and not more than 10 full working days before the start of any excavation project.

During the COVID-19 pandemic, many New York residents are using the additional time at home to work on their yards or start home improvement projects. But whether you’re a do-it-yourselfer or a contractor, it’s important to call 811 before any work that requires excavation or digging, such as fences, decks or patios.

Every year, there are dozens of incidents involving third-party damage to NYSEG underground natural gas and electric facilities. Many of these incidents that could put people’s lives in danger and interrupt essential utility service can be avoided by having utilities marked out before work begins.

“Contractors are required by law to call Dig Safely New York before digging, and we strongly encourage do-it-yourselfers to call as well,” said Greg George Vice President of Gas Engineering at NYSEG. “Whether you’re putting in a foundation or just putting up a fence, making this simple call will help keep everyone safe.”

Follow these tips for a safer project:

  • Plan to have underground utilities marked as part of all underground construction
  • Mark out the area of construction
  • Call Dig Safely New York, a free and easy service at 811 or 1.800.962.7962
  • Provide adequate training and supervision on a jobsite to assure that good construction practices are followed
  • Properly maintain all underground utility markings
  • Hand dig in the area of underground facilities
  • Provide adequate protection and support for underground facilities
  • If our underground facilities are damaged or disturbed, notify NYSEG at 1.800.572.1121 for natural gas or 1.800.572.1131 for electricity. We'll come right away to ensure the site is safe and make repairs if required
  • Use and properly install suitable backfill material around underground facilities
  • Call 911 if there is an immediate threat to life or safety

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About NYSEG: New York State Electric & Gas Corporation (NYSEG) is a subsidiary of AVANGRID, Inc. Established in 1852, NYSEG operates approximately 35,000 miles of electric distribution lines and 4,500 miles of electric transmission lines across more than 40% of upstate New York. It also operates more than 8,150 miles of natural gas distribution pipelines and 20 miles of gas transmission pipelines. It serves approximately 894,000 electricity customers and 266,000 natural gas customers. For more information, visit www.nyseg.com.

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with approximately $35 billion in assets and operations in 24 U.S. states. With headquarters in Orange, Connecticut, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 6,600 people. AVANGRID supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2019 and 2020 by the Ethisphere Institute. For more information, visit www.avangrid.com.


Learn about the Iberdrola Group’s global pandemic response at its COVID-19 Hub.

  • Ridge Harris
    Ridge.Harris@avangrid.com
    518-502-4550 (Cell phone)