If you are experiencing a natural gas emergency, or if you suspect a natural gas leak, get up, get out and get away! Then call us immediately at 800.572.1121 or 911 from a safe location.
If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.572.1131 for electricity outages or trouble, or use our online form.
Translation services are available when calling us for support. Just ask your Customer Service Representative.
We want to speak your language! The following links are instructions regarding how to use web-based translation services based on your choice of browser.
Visit us online or contact us at NYSEconomic_Development@nyseg.com to learn more about economic incentive programs for existing commercial and industrial customers planning to expand or new businesses interested in locating in our service territory.
For the Media:
Are you a member of the media working on a story? We’re glad to help. Visit For the Media for contact information.
Proof of residency and identification and any other forms can be emailed, faxed, or mailed to our customer service department at NYSEG P.O. Box 5240, Binghamton, NY 13902-5240.
Did you know that you can visit one of our conveniently located authorized pay agents where you can make a payment with no convenient fee? Find an authorized pay agent near you!
Complaint Handling Procedure
Whether you write, contact us by phone or send an email to us, we will address your questions. If you feel our representative has not adequately addressed your concern, please ask to speak with a supervisor.
If your concern remains unresolved, you can:
Write to the New York State Public Service Commission (PSC), Three Empire State Plaza, Albany, NY 12223.
Call the PSC’s toll-free Helpline at 1.800.342.3377, Monday through Friday, 8:30 a.m. to 4 p.m.
If your complaint involves a NYSEG bill, you will not be asked to pay the disputed portion of the bill while the matter is being reviewed by the PSC. However, the remaining balance of the bill in question and any future bills should be paid when due.